Yesterday I wrote a post called How to Spot a Problem Client, where I outlined some of the common warning signs that a client is going to be more trouble than they’re worth.
But that’s just the beginning.
Today I’d like to follow up on that post by sharing some valuable tips on what to do when you’ve identified a potential client as a “problem client” who is going to take up more of your time than usual or is going to add a lot more stress or frustration to your life than the typical project would. Obviously, if there are enough red flags to make you want to run away and never look back, do that. As I mentioned before, if something just feels wrong, then it probably is. However, some situations are manageable with just a few simple steps, and might actually turn out to be not so bad after all.
Assess the Situation
Once you’ve gotten a feel for the client, try to gauge just how troublesome the project might be if you proceed, and estimate how much extra time and energy will be required to make it a success. Once you’ve done this, you can apply the following steps to help you keep your sanity, and your dignity.